Personalized Service and Peace of Mind
As an insurance company focused on the wood products niche, our claims staff are well versed in the operations, specialized machinery and loss factors unique to the lumber, woodworking, and building material industries.
Our staff adjustors develop relationships with independent adjusters across the country for their specialized knowledge of our risks and their geographic area. This team approach and depth of knowledge allow us to provide a highly personalized level of service (for wood products insurance claims) with fast claims analysis and handling to ensure our customers are back in business as soon as possible.
Report a Claim
Where to submit a claim
You can submit your claim using any of the following methods. After submitting your claim, you will receive a prompt response from a claims representative.
Email: claims@plmins.com
Phone Number: 800.752.1895
Fax Number: 215.829.1211
PLM Claims Portal:
ACORD First Notice of Loss Forms
Click the appropriate box below and complete a claim form through the PLM Claims Portal.
Before you submit a claim
- Please review your submission for completeness and accuracy. The more detailed your entry is, the quicker we can begin the claims process.
- Supply all available contact information so that we can contact you to resolve your claim.
- If using the Claims Portal, be sure to hit the “save” button to successfully submit your claim.
What to expect when you submit a claim
- We will contact you to confirm receipt of your claim submission.
- A claims examiner will be assigned to your claim and will contact you within 24 hours.
- An acknowledgement letter will be sent to the insured and the broker the day after a claim is received. This will include the contact information for the claims handler assigned to the claim.
- Prompt claims handling
- Decision: A decision will be made regarding the claims settlement. Notification will be sent when the claim is closed.
In the Event of a Loss
Property
- Take action to protect property from further damage
- Take photos of damaged property
- Keep an accurate record of all temporary repair expenses
- Make a list of damaged personal property
- Secure the damaged area or contents
- Report your claim promptly to PLM
Auto
- Get out of danger to avoid further incident and turn on hazard lights
- Call the police to report the accident, regardless of severity
- If there are injuries, also call emergency response
- Exchange necessary information with others involved
- Take photos to document damage if possible
- Report your claim promptly to PLM
General Liability
- Call emergency services in the case of injury
- If third party is able, exchange necessary information
- Mark any hazardous areas to prevent further injury
- Report your claim promptly to PLM
