Improving our endorsement process has been a top priority for PLM. Over the years, endorsement requests have posed some challenges as we encountered delays processing them in a timely manner. We studied the trends and issues that were creating the delays in processing these requests efficiently and on time, and this research revealed that many endorsement requests were submitted late or submitted unnecessarily to an underwriter, which in turn resulted in further delay.
In an effort to improve efficiencies, prevent delays and streamline the process, we created the endorsement e-mail, which gives top priority to endorsements. Please send all endorsement requests to endorsements@plmilm.com. Requests sent to this e-mail will be tracked from the day they are submitted to the day they are processed, which is within 10 days of receipt. Though uncommon, requests that require review by an underwriter before processing will also be reviewed within this timeline.
To ensure your endorsement is processed in the timeliest manner, we ask that you please follow this protocol. Don’t put a barrier in between you and your endorsement request. Thank you in advance for sending all endorsement requests to endorsements@plmilm.com.