The catastrophic hurricane season we experienced in 2017 was truly one for the record books. In fact, the Philadelphia Inquirer said this year ranked among the top 12 in terms of U.S. hurricane seasons with the most named tropical storms.
Hurricanes Harvey and Irma in particular kept our policyholders and claims staff on their toes. Before, during and after the storms, our teams stood at the ready and our executives made sure our policyholders knew we were there for them.
Steve Firko, senior vice president of field operations and Mike Lent, vice president of claims, posted videos to PLM social media channels letting our producers and policyholders affected by Hurricanes Harvey and Irma know we were here to help and how to reach us.
PLM had adjusters on the ground before both storms hit ready to assist our policyholders. Another proactive measure we took was to have our customer service team reach out to our policyholders before the storm to make sure they knew how to reach us. And our resolve hasn’t slowed. In the weeks since the storms, we’ve been working diligently to ensure our insureds receive the prompt and accurate claims service they deserve so they can get their businesses up and running again.