How to Submit a Claim to PLM

If a loss occurs, here is what you need to know so that we can work with you to handle your claim in a timely manner. Our goal is to get your business back to normal as fast as possible.

Start your claim by contacting your broker or PLM directly. It is important to report your claim as soon as possible. The longer the claim goes unreported, the worse the damages can become over time.

You can submit your claim with PLM using one of the following methods:

1. By Phone – You can submit your claim by calling (800) 752-1895 and press 3 to speak to a PLM Customer Service Representative. In the event of a fire or catastrophic loss, we are available 24/7 at the (800) 752-1895 number. Our after-hours line will alert the Claims Department to the loss to get an early start on the adjustment process.
2. By Email – You can email an ACORD First Notice of Loss Form to claims@plmins.com.
3. Online – Visit plmins.com/claims and use the PLM Claims Portal to submit your claim.

The PLM Claims Portal is the most efficient way to submit your claim. However, all methods of submission are valid and will receive a prompt response from a claims representative.

When reporting your claim, remember to review your submission for completeness and accuracy. The more detailed your entry is, the quicker we can begin the claims process. Make sure to supply all available contact information so that we can quickly contact you to resolve your claim. If possible, always include any photos/estimates if you have them.

What to Expect When You Submit Your Claim

A claims examiner will contact you within 24 hours to confirm receipt of your claim’s submission. An acknowledgement letter will also be sent to you and your broker the day after your claim is received. This will include the name, address, and phone number of the local adjuster (if one was assigned) and will include the PLM claims examiner assigned to the claim.

Your claim will be promptly handled by our experienced claims staff. An insurance adjuster or PLM claims representative will regularly update you on the status of your claim. You will be notified immediately when a decision is made regarding the claims settlement and the claim is closed. From there you can get back to business-as-usual knowing that PLM is here with you!