How to Submit a Claim to PLM

If your client suffers a loss, here is what you need to know so that we can work with you and the insured to handle their claim in a timely manner. Our goal is to get their business back to normal as fast as possible.

You can submit a claim with PLM using one of the following methods:

1. By Phone – You can submit the claim by calling (800) 752-1895 and speaking with a PLM Customer Service Representative. In the event of a fire or catastrophic loss, we are available 24/7 at the (800) 752-1895 number. Our after-hours line will alert the Claims Department to the loss to get an early start on the adjustment process.
2. By Email – You can email an ACORD First Notice of Loss Form to claims@plmins.com. Be sure to include all the insured’s information such as policy number, name of account, full contact information, etc.
3. Online – Visit plmins.com/claims and use the PLM Claims Portal to submit the claim.

The PLM Claims Portal is the most efficient way to submit a claim. However, all methods of submission are valid and will receive a prompt response from a claims representative.

When reporting a claim, remember to review your submission for completeness and accuracy. The more detailed your entry is, the quicker we can begin the claims process. Make sure to supply all available contact information so that we can quickly contact you and the insured to resolve the claim.

What to Expect When You Submit a Claim

A claims examiner will email you and the insured within 24 hours to confirm receipt of the claim’s submission. An acknowledgement letter will also be sent to you and the insured the day after the claim is received. This will include the name, address, and phone number of the local adjuster (if one was assigned) and will include the PLM claims examiner assigned to the claim.

The claim will be promptly handled by our experienced claims staff. An insurance adjuster or PLM claims representative will regularly update you and the insured on the status of the claim as well as a notification immediately when a decision is made regarding the claims settlement and the claim is closed. From there your client can get back to business-as-usual!